Customer Help & FAQ Center

You may reach us at 888-888-4211. Our Customer Service team is ready to serve you 24 hours from Monday to Friday and from 6:00am to 5:00pm PT on Saturdays and Sundays.

You can also fill out our contact form, and we will strive to get back to you as soon as possible. We also have a live chat feature on our website – just click the “Live Chat” button on the lower right of the screen.

If you are not happy with your order, you may contact Customer Service at (888) 888-4211. Conditions may apply: read more about UPrinting’s Return & Refund Policy.

Once approved, refunds can take 1-2 business days on our end. It may take within 7-10 business days for the payment to reflect in your card.

Yes, you can still change your order if you haven’t approved your PDF proof yet. We can no longer make changes to the file, artwork, quantity, and other product options once your print job is sent to press. You can call our Customer Service team at (888) 888-4211 to make an order change request.

Note: Please do not resubmit your order online. This will create a duplicate order and be charged to your credit card.

Shipping and delivery costs vary depending on the destination, the number of packages, the weight of your order, and the shipping service. For an initial calculation, just type in your ZIP code in the Estimate Shipping & Delivery field at the bottom of the product calculator.

You may check the status of your order by signing up for an account. Once you’ve signed in, just go to Your Account, then Open Orders. Click on the Status column to see if your current order has been shipped.

Take note that the delivery time will depend on your location and the product’s print turnaround time. Once we’ve shipped out your order, we will send you an e-mail with a link and your order’s tracking number.

Yes, you can. You have two options: use our Custom Product Builder or get in touch with us directly for a quote.

Option 1 – Custom Product Builder

Head over to our Custom Product Builder page where we offer a wide range of customization options for both small and large marketing materials.

Option 2 – Request a Quote

Reach out to our Customer Service team and we’d be more than happy to help you out with your custom printing request!